Wien, Austria
Vienna International Airport
N/A
+435058585860
Very satisfied with my car rental with Avis Vienna Airport, the young man at the counter (unfortunately I forgot to ask for his name) was very friendly and helpful. Highly deserved 5 stars.
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We arrived and given two options of cars, a citron or upgrade to next level of Peugeot. We picked the Peugeot due to space. It was perfect and even had gps included in the model of car so very grateful we didn’t get a unit. Returning the car was no hassle either. Such a more pleasant experience than I’ve recently had with the other major international company
Great service as almost always
Very bad car rental experience in here if you didn't buy protection insurance. Even very small scratch (can clean by Car beauty) they will charge you around 1014, be careful, you must buy full insurance here. I sand many email to customer service to asking help but no feedback. And they will also tell you the car only can access to limit country in front desk (but they didn't inform you when you booked this car) I always rant car from Avis in worldwide but Avis Vienna is the worst experience for Avis.
Make sure you return the car at the correct time. I was 30 mins late and had to pay for a full days hire.
I made a very expensive reservation: SELECT SERIES - Mercedes-Benz V-Class 8 seats. The promise is not for a group of cars but a specific model: [The car you pick is the car you'll get]. But when i arrived at Avis at the train station, they told me the mercedes is not available and i can have a cheaper car for the same price, And if i will make problems they will call the police. Welcome to the Austrian way. SHAME ON YOU.
Pushing car insurance that is not needed. Dishonest customer service. Your vehicle is not available,but we have a upgrade that is a true downgrade! Returned undamaged clean car and no refund on deposit! The 5 star ratings on here are fake accounts from employees!
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