Wien, Austria
Ebendorferstraße 7
N/A
+43 153408800
I want to warn all students who want to rent a room with this company. Do not do this. Residents of student dormitories are not protected by the law to the same extent as ordinary tenants. According to Studentenheimgesetz, you have far fewer rights to terminate a rent agreement of dormitory room than of a regular apartment. You can do this only a month before the end of the semester, and if you are even a few days late, this company will not want to help you and will force you to pay for the next semester. In my case, they forced me to return the keys to the room and at the same time they demand to pay money for a room in which I can’t even enter. These are the most unfair conditions that I have encountered in my life. I do believe that my case applies to a sudden social emergency (eine plötzlich auftretende soziale Notlage) as specified by Studentenheimgesetz §12(4). And on this basis, I should have the right to terminate the contract, but the company refuses to listen to me. I also talked with students who were expelled from the university, but this company still refused to terminate the contract with them.
like
Super wonderful and amazingly helpful! We've done out tests there and were very thankful for all the help we got
Located just being the university, it's quite convenient to reach
they didn't allow us to cancel the contract earlier even though we have bed bugs and our room was destroyed due to desinfection
Awesome experience. Everything was just fine. Dunno why my other review got deleted. Just finished my contract and got the money back without problems. Definitely recommend.
I totally agree on all the 1 star comments!!! This company is just CHEATING student's money. I sent an application few days ago and OeAD office reply me with a room that is totally different and far away from my original preferences. I asked them for the refund of my application fee since they can not offer me a place that I wish. I understand there is no more available rooms from my choice but they should have give refunds back to people!!! OeAD did not put any room available indications on their website. After you apply, they will move you to a strange spot and if you do not want to rent there, they would just cheat your money away. Such a terrible company!
Just to summarize: 90 of \booking fee\, which does nothing. 70 of \final cleaning fee\ even if you return the room perfectly cleaned. 30 of \damage flat charge\, mandatory by contract. My room was 395 per month (Pfeilgasse 3A). Same room with Akademikerhilfe is 330. I was wrong with my date of departure and the contract ended in July. When I wanted to cancel with one month anticipation, it was two months at least, by contract. They did not give me even the chance of searching someone to let the room to. Of course, all of this is in the contract, is totally legal, but absolutely unfair with us. I didn't know there were more housing options, that's why I took this one. I strongly recommend to search for another one instad of this. It doesn't worth it at all.
I'm waiting for my deposit back for over a month , I've sent all the documents to the financial department and haven't heard anything back from them , then the main office tells me that they are beginning to operate on some kind of a new system and that's why it's taking so long. And that's been a month ago ! Just stupid excuses, this is completely out of order , this is not the way to treat people. How long does it take to check the room and wire the money ???? Oh and when YOU book they want the money in three days ! But when it's THEIR turn it's taking ages! I'm not even mentioning that the place is seriously overpriced, right now I'm living in a different dorm paying more than two times less and have even more facilities than they had at oead. They are charging an awful lot for cleaning but the cleaning was poor to put it gently. All in all , this is an absolute disaster, don't make my mistakes people and look for something else.
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