Anif, Austria
Gewerbeparkstraße 9
N/A
Purchased a product directly from Walter Werkzeuge Salzburg Gmb on-line. Product did not function as intended. Contacted Customer Support for help. I did not make contact requesting a exchange or a refund. I discovered that the Customer Support (John Bennett) has no product knowledge, has no technical knowledge with regards to power supply to the company's tools and refused to forward on my query to someone who may have been of assistance. The non professional customer service (that I was provided with) is of major concern and buyer beware.
like
Very good quality item. And your delivery service was prompt and fast. Will use your service again.
Supplier of rubbish for Aldi. Avoid buying any products. No point and complete waste time getting InTouch with service@walter as you don't get a reply. So don't bother leaving your standard reply on here.
Rubbish products on sale at a Aldi near you. Don't tell me to get in touch with service@walter, I already have, no reply
3 x LED lights all failed. Trying to get refund from customer services very stressful and poor service. 4 weeks of continual badgering and putting up with their lies, I eventually threatened them with legal action and surprise surprise, they manage to sort it out. Avoid this company purely for the poor after sales service and Customer service staff John Bennett, who will not help you
Excellent Items and great customer service thank you again . Brian.
I bought a soldering iron from Aldi. It worked for about two minutes and then stopped. It hasn't worked since. It doesn't deserve even one star but the site won't let me post with no stars
1000% OK
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