Wien, Austria
Operngasse 3
N/A
+43 720880645
I cancelled my flight in December 2019 and till now I am struggling to get the refund. The communication is NOT clear neither on their helpline or website (feedback & complaint), when I visited the office in Operngasse the lady at the counter is very rude and doesn't know how to treat the customers, but they definitely know how to treat you like a begger
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they guaranteed to refund our flight within 46 days. over 70 days have passed and nothing has happened. they don' reply to phone calls or to emails. so far I only had good experiences with the airline, but there is no trust left
Agent was very understanding, supportive and helpful but guidelines and refund rules of TK are dismal. 3 months after the repeatedly cancelled flight, still no refund in sight.
Horrible management inflicted by huge nepotism is I believe ruining the best company of Turkish Republic. Unqualified people with mediocre education are hired and promoted rapidly due to their connections to politicians or other high-ranking employees. It is highly overpriced too. I will never use Turkish Airlines unless this mentality changes.
The worst customer service ever. They want us to speak Turk and they dont want to learn English. The Internatinal Language of the world. The worst Miserable Customer service in the world. They dont understand or listen to Passagier. Last time that im flying with this company
They refuse to refund the flights they cancelled. An airline which breaks the law (refund) cannot be trusted.
Like ussually - so good!
Perhaps the best airlines worldwide for the price to service ratio, with an unbeatable variation of destinations. The online service, upto purchasing ticket works excellent, the only thing need to be adressed would be the delivery of the receipt of purchase with the email. It is quite problematic to get your receipt afterwards. I would love Turkish airline addressing this issue, and get the five stars, as it truely earns it.
Deli
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